FREQUENTLY ASKED QUESTIONS

 

> What makes a STOCKINGER safe so special and unique?

A STOCKINGER Safe is more than maximum security and protection – it is about elegantly blending function and form with individuality and security at uncompromising levels of quality for our customers’ most valued belongings. Whether it is watches, jewellery, fine art, vital documentation or other valued possessions, STOCKINGER provides the ultimate peace of mind, combining security, beauty and convenience.

 

Design: Every STOCKINGER safe is made-to-measure – a unique masterpiece that is produced in accordance with your wishes. Our 3D design specialists are even capable of incorporating the look of famous designer classics and lifestyle themes in the design – while maintaining necessary security standards, of course. Our demands in terms of perfection and traditional high-quality workmanship are the basis and the guarantee of high-quality safe manufacturing and finish.

 

Uniqueness: It is the detail that makes STOCKINGER safes so coveted. They can be finished in an infinite number of lacquers, paints, natural or artificial surfaces. We create marble and natural stone finishes, or recreate the appearance of various types of wood grains, such as Macassar, Ebony or Mahogany. Each safe surface is carefully and conscientiously primed, painted, sanded and repeatedly repainted up to 18 times. This process takes several weeks and is completed with a finish of the finest carnauba wax, which produces a softer look with an unusual optical depth to the paint.

 

Security: Our security concept is the result of lengthy consideration, coupled with experience and insights. With their unique construction, special barrier materials, double boltwork and the patented Stocktronic keypad system, STOCKINGER safes meet the highest demands of the VDS in such a way that they are entitled to bear the extremely high VDS IV security rating, based on EN 1143/1.

 

Made-to-measure: Whether you are a watch collector, jewellery lover or an owner of other rare collections, the interior is what makes a STOCKINGER safe something personal and special. We create drawers out of solid brass in a whole range of sizes in STOCKINGER gold or STOCKINGER silver. You can also have the interior made of the finest wood and then lined with the most sublime leather or silk.

 

Bespoke jewellery solutions: Whether it be large or small rings, chains, earrings, bangles or necklaces, your finest pieces of jewellery and your dearest watches are treated by us the way they deserve – resting one by one on smooth material in tailor-made compartments. Outstanding craftsmanship and passion for detail are critical factors, so we take our time to build the exact trays you need.

 

Bespoke watch solutions: Our watch winders for automatic watches are the ideal solution for collectors. If an automatic watch is not used for a substantial period of time, this can lead to parts of the mechanism not being sufficiently oiled and therefore becoming damaged.. For years, passionate watch collectors have loved our innovations and features for watches. A STOCKINGER safe not only provides optimum protection for watch collections, but ensures that they are properly and professionally stored.


> Who are your customers?

What unites our customers is that they are all private individuals, passionate collectors of watches, jewellery, art and designed objects. They want to surround themselves with beauty and want to reward themselves for their achievements in life.

A STOCKINGER customer is able to see and understand quality. He wants a flawless top quality product manufactured in Germany.

Our customers do not want a normal grey, ugly and difficult to operate safe hidden in the cellar but want a piece of beauty, an object of art situated in the space where they live. They want to have quick access to their valuables and therefore store a safe very often in their dressing room or study.

Our customers travel a lot and want peace of mind when they travel. They want to know that they have done the best to protect their valuables.

One customer group stands out. And this is the group of watch aficionados, the most knowledgeable and demanding group of watch collectors. These collectors appreciate STOCKINGER safes with our integrated watch winder technology. We combine winding of their automatic watches with security.

> How secure are STOCKINGER safes?

STOCKINGER safes are subjected to an ongoing and independent examination under the very strict EU norm 1143/1. Under this testing procedure – in Germany carried out in the testing laboratories of the independent VDS Schadenverhütung GmbH – our safes are exposed to fire and burglary attacks.

VDS is accredited by the German Akkreditierungsstelle Technik GmbH (DATech) acc. To DIN EN ISO/IEC 17025 or to DIN EN 45011 for the testing and certification of a.o. security companies.

STOCKINGER safes carry the high VDS rating VDS III or IV according to EU norm 1143/1 which in our view and experience are the perfect levels of protection for private use. STOCKINGER safes are highly appreciated by insurance companies worldwide and we do not know one single case where our VDS rating has not been accepted by an insurance company. In fact we have seen cases where the insurance premium actually was reduced because of the quality of our safe.

Only the official VDS badge stating the security grade makes a safe a “real” safe. When buying a German safe we strongly advise you to always look out for the VDS badge on the inside of the safe door.


> What is the Stocktronic?

The patented Stocktronic (only used in STOCKINGER safes) locking system guarantees security and extraordinary ease of use. The system works separately from your building’s electricity and is programmed via a concealed keypad. Closing and opening are electronically controlled and the safe is connected to external safety systems. The electronic locks used are redundantly constructed to ensure that they are as fail-safe as possible. The unique operating drawer with a concealed keypad is opened by applying slight pressure to the square of the logo. Our Stocktronic can also be connected to any alarm system. Moreover it can be programmed to trigger a “silent alarm”. In threatening situations you are then able to set off an emergency signal simply by opening your safe normally.

> Does a STOCKINGER safe have a silent alarm?

Yes. This is a very special and intelligent feature that will allow you to send of a “silent alarm”. In that might be helpful in cases when you are threatened to open the safe. By typing in a special code you can unlock the safe and simultaneously send out an alarm signal. Thanks to this feature one STOCKINGER customer helped capture a burglar.

> How do I go about buying a STOCKINGER safe?

The easiest way is to call us directly and we will advise you and help you through the process.

We always carry a selection of fully furnished and lacquered SAFES IN STOCK, which you can see on our SAFES IN STOCK page. These safes can be ordered immediately and can possibly be delivered and installed within the coming weeks.

Many customers want their own bespoke safe, a customized safe that is ideally suited for their individual needs, with a special high gloss finish and bespoke solutions for watches, jewellery and other objects. Customizing your own safe is easy and we will guide you through this process. The production of your individual safe will take 6 to 12 weeks and 20 to 30 different experts, artists and craftsmen will be involved in this process.

> How I do go about customizing my personal STOCKINGER safe?

Customising your bespoke STOCKINGER safe is a bit like ordering a new car. Experience shows that the selection and configuration of your safe can be easily achieved in just a few steps. In our section CUSTOMIZATION you will find the relevant questions and a choice of different drawers and trays for your precious objects. Whether you are a passionate collector of watches, fountain pens, jewellery, coins, stamps etc. we will find the optimal solution to store your objects. You can configure your own tray layout and we will gladly manufacture it for you.

Once we have established exactly what you need our graphic experts will then produce a detailed rendering, a computer generated presentation showing what you would be getting. Such a personalised proposal would look like this example >

> Do you deliver your safes to any location worldwide?

Yes. We have delivered to many countries in the world and installed safes in Manila, Moscow, Dubai, London, Berlin, Paris, Geneva, New York, Miami, Santa Barbara and many other places, in private homes, in flats, on yachts. No delivery is too complicated, no way too long. Our job is not only to produce a fantastic product, that will give you a good feeling for many years to come but also to make sure it gets installed in your home in a perfect manner.

> Who are your dealers worldwide?

So far we have always dealt directly with you, the end customer. This way we will make sure that you will receive an excellent service and advice. We are there for you every day and will be glad to receive your call or to call you back at a time convenient for you.

We will also work in the future with a limited number of highly competent dealers in selected places worldwide. You will find contact details to these dealers on our website. We are currently working on dealer agreements in Baku and Dallas. Other cities might follow.

> Is it possible to become a STOCKINGER dealer or referrer?

STOCKINGER may enter into a limited number of local partnerships with dealers/resellers who possess a suitable showroom, and contacts to high-end customers and who are able to organise and perform deliveries and installations in their region.

Due to your normal course of business, you may possess access to potential STOCKINGER customers. For a successful referral, we will be glad to honour your efforts with a referral commission. This may apply to you if you are a interior decorator or architect, a dealer in watches, jewellery, cars, real estate or art.

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